STM Admin Conference Webinar Series - Open to Everyone!
Empowering Leaders - Pest Control Jargon - Digital Marketing
VPMA STM Admin Conference Webinar Series
The STM Admin Conference: Equip Your Staff to Build Your Business was designed to include one in-person event, followed by 3 virtual webinars. The in-person event, held on September 21st in Richmond, included a terrific agenda with excellent presenters and was enjoyed by 30 attendees.
To continue the momentum ignited at the STM Admin Conference, VPMA will be presenting a series of live webinars over the next three months. We have opened these webinars up to anyone interested in attending any, or all of the webinars. You do not need to have attended the initial Admin Conference. Each 90-minute webinar is a stand-alone event that will feature meaningful topics to equip you and your team with knowledge and tools to help build your business. Read about each webinar below.
The cost is just $25 * per webinar for members and $35 for non-members. Grab your seat today!
* If you attended the STM Admin Conference the webinars are included in your registration package. Please use the COMP CODE provided to you in a separate email, when registering yourself or your staff for the webinars.
October 11, 2023, 2:00PM - 3:30PM
STM Admin Webinar: Empowering Leaders: Coaching and Development Skills for Personal Growth and Team Success
Mark DiNunzio, Market Point Solutions
In this session you’ll work on mastering the skills needed to coach and develop yourself and your people. This will empower you to build a team that consistently exceeds expectations and delivers the results you need for success. We'll cover topics such as The Coaching Mindset, Setting Goals and Expectations, Providing Feedback, Empowering Team Members, and Creating a Culture of Continuous Learning and Improvement.
November 15, 2023, 2:00PM - 3:30PM
STM Admin Webinar: Pest Control Jargon: Connecting Admin Staff to the Work of Your Business
Dr. Dini Miller, VT Dept. of Entomology
As oftentimes the first company representative that a customer encounters, it is important for admin staff to have a baseline understanding of pest vocabulary and issues that your customers face. This session will give an overview of common structural pests. You’ll learn a little identification, a little biology and some habits. In addition, we’ll discuss the key questions that will help admin staff direct calls to the correct department and manage customer expectations. We will also discuss ways to calm customers’ fears.
December 14, 2023, 2:00PM - 3:30PM
STM Admin Webinar: Navigating Strategies and Trends in Digital Marketing
Amy Yemm, Mosquito Joe
In this session, we will journey through the world of digital marketing, we’ll explore the basic definitions and tactics, planning and strategies for success, and how and what to measure in today’s rapidly evolving digital ecosystem. We will also take a look at some lessons learned along the way.